The online shopping experience for this type of clothing was still a little daunting for me... but when I ordered the wrong size, AWRY made the exchange almost too easy. The replacement pair of shorts was on its way within minutes of the original order's return tracking number being confirmed. I've had less difficulty with returning things in actual, physical stores. Their commitment to customer satisfaction, combined with the evident quality / workmanship that went into the shorts themselves, is going to make me a repeat customer for sure.